General Enquiries
All about the materials we use in our jewelry and how to care for them.
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Order Management
How to edit your order details or cancel your order.
Order Issues
Missing, incorrect, or damaged? Let’s make it right.
Shipping & Delivery
How we ship, when it arrives, and everything in between.
Returns & Exchanges
What’s eligible and how it works.
Promos & Discounts
Your guide to scoring the best deals on your favorite jewelry.
Payments
Payment methods we accept + what to do if something doesn’t go through.
Policies
Clear policies on privacy, cancellations, and returns.
Warranty
What’s covered, what’s not, and how to claim.
Taxes
How taxes apply to your order and what to expect at checkout.
Shipping Protection
Lost, stolen, or damaged? Get peace of mind with shipping protection.
Collaborations
Got a media or collab request? Let’s talk.