Ask & Embla

All items purchased on sale or clearance are final and non-refundable. Only items bought at full price will be considered for refunds. If you have any questions or concerns about your purchase, our customer service team is happy to assist!

All items purchased on sale or clearance are final and non-refundable. Only items bought at full price will be considered for refunds. If you have any questions or concerns about your purchase, our customer service team is happy to assist!

ARE SALE ITEMS REFUNDABLE?

Promos & Discounts

DO YOU OFFER PRODUCT CUSTOMISATIONS?

IS YOUR JEWELRY HYPOALLERGENIC?

HOW DO I CARE FOR MY JEWELRY?

General Enquiries

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

Order Management

WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?

WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?

HOW DO I RETURN MY DEFECTIVE JEWELRY?

ARE SHIPPING COSTS REFUNDABLE?

Order Issues

DO YOU SHIP INTERNATIONALLY?

ARE THERE COUNTRIES YOU ARE UNABLE TO SHIP TO?

HOW MUCH ARE THE SHIPPING RATES TO MY COUNTRY?

HOW DO I TRACK MY ORDER?

WHAT IF MY PACKAGE GETS LOST OR ARRIVES DAMAGED?

DO YOU OFFER FREE SHIPPING?

MY ORDER WAS MARKED DELIVERED BUT IT'S NOT HERE.

HOW LONG DOES DELIVERY TAKE?

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH CUSTOMS OR MY ORDER IS HELD?

Shipping & Delivery

I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?

HOW DO I MAKE A RETURN?

WHAT ARE ITEMS ELIGIBLE FOR RETURNS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?

Returns & Exchanges

HOW DO I APPLY DISCOUNT/PROMO CODES?

WHAT ARE THE ACCEPTABLE MODES OF PAYMENT?

CAN I CHECKOUT IN MY COUNTRY'S CURRENCY EVEN THOUGH THE SHIPPING ADDRESS IS A DIFFERENT COUNTRY?

WHAT DO I DO IF MY PAYMENT IS PENDING OR DECLINED?

Payments

WHAT IS YOUR CANCELLATION POLICY?

WHAT IS YOUR SHIPPING POLICY?

WHAT IS YOUR RETURNS & EXCHANGE POLICY?

WHAT IS YOUR PRIVACY POLICY?

Policies

DO YOUR PRODUCTS COME WITH A WARRANTY?

WHAT DOES THE WARRANTY COVER EXACTLY?

WHAT ISN'T COVERED BY YOUR WARRANTY?

Warranty

DO I HAVE TO PAY TAXES?

UPDATES TO ON-SITE PRICING – EU/UK COUNTRIES AFFECTED

Taxes

WHAT IS SHIPPING PROTECTION?

IMPORTANT CONSIDERATIONS ABOUT SHIPPING PROTECTION

HOW DO I ENROLL IN SHIPPING PROTECTION?

WHAT IS COVERED BY YOUR SHIPPING PROTECTION?

HOW TO FILE SHIPPING PROTECTION CLAIM?

Shipping Protection

HOW DO I COLLABORATE WITH ASK & EMBLA?

WHO DO I CONTACT FOR MEDIA ENQUIRIES?

Collaborations

ARE SALE ITEMS REFUNDABLE?Updated 2 months ago