Ask & Embla

Yes, you can edit or add items to your order as long as it hasn&#x2019;t been fulfilled yet! Simply email us at <a rel="noopener">support@askandembla.net</a> with your order details and the changes you&#x2019;d like to make, and we&#x2019;ll take care of it for you.Please note that order modifications typically take 1-3 working days to complete, but we&#x2019;ll do our best to process your request as quickly as possible.

Yes, you can edit or add items to your order as long as it hasn’t been fulfilled yet! Simply email us at support@askandembla.net with your order details and the changes you’d like to make, and we’ll take care of it for you. Please note that order mod

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

Order Management

WHEN SHOULD I PLACE MY ORDER TO GET IT BY CHRISTMAS?

Get It by Christmas

DO YOU OFFER PRODUCT CUSTOMISATIONS?

IS YOUR JEWELRY HYPOALLERGENIC?

HOW DO I CARE FOR MY JEWELRY?

General Enquiries

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?

WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?

HOW DO I RETURN MY DEFECTIVE JEWELRY?

ARE SHIPPING COSTS REFUNDABLE?

Order Issues

DO YOU SHIP INTERNATIONALLY?

ARE THERE COUNTRIES YOU ARE UNABLE TO SHIP TO?

HOW MUCH ARE THE SHIPPING RATES TO MY COUNTRY?

HOW DO I TRACK MY ORDER?

WHAT IF MY PACKAGE GETS LOST OR ARRIVES DAMAGED?

DO YOU OFFER FREE SHIPPING?

MY ORDER WAS MARKED DELIVERED BUT IT'S NOT HERE.

HOW LONG DOES DELIVERY TAKE?

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH CUSTOMS OR MY ORDER IS HELD?

Shipping & Delivery

I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?

HOW DO I MAKE A RETURN?

WHAT ARE ITEMS ELIGIBLE FOR RETURNS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?

Returns & Exchanges

HOW DO I APPLY DISCOUNT/PROMO CODES?

ARE SALE ITEMS REFUNDABLE?

Promos & Discounts

WHAT ARE THE ACCEPTABLE MODES OF PAYMENT?

CAN I CHECKOUT IN MY COUNTRY'S CURRENCY EVEN THOUGH THE SHIPPING ADDRESS IS A DIFFERENT COUNTRY?

WHAT DO I DO IF MY PAYMENT IS PENDING OR DECLINED?

Payments

WHAT IS YOUR CANCELLATION POLICY?

WHAT IS YOUR SHIPPING POLICY?

WHAT IS YOUR RETURNS & EXCHANGE POLICY?

WHAT IS YOUR PRIVACY POLICY?

Policies

DO YOUR PRODUCTS COME WITH A WARRANTY?

WHAT DOES THE WARRANTY COVER EXACTLY?

WHAT ISN'T COVERED BY YOUR WARRANTY?

Warranty

DO I HAVE TO PAY TAXES?

UPDATES TO ON-SITE PRICING – EU/UK COUNTRIES AFFECTED

Taxes

WHAT IS SHIPPING PROTECTION?

IMPORTANT CONSIDERATIONS ABOUT SHIPPING PROTECTION

HOW DO I ENROLL IN SHIPPING PROTECTION?

WHAT IS COVERED BY YOUR SHIPPING PROTECTION?

HOW TO FILE SHIPPING PROTECTION CLAIM?

Shipping Protection

HOW DO I COLLABORATE WITH ASK & EMBLA?

WHO DO I CONTACT FOR MEDIA ENQUIRIES?

Collaborations

CAN I EDIT OR ADD ANYTHING TO MY ORDER?Updated 10 months ago