Ask & Embla

<p id="isPasted"><span style="font-size: 16px;">We offer <strong>free shipping</strong> on eligible orders.</span></p><div data-docx-has-block-data="false" data-lark-html-role="root" data-page-id="PKlddWGhho00XlxHuobuKkYIs4e" id="isPasted"><span style="font-size: 16px;">The&#xA0;<strong>Free Shipping</strong> option will be automatically shown at checkout based on your order value and shipping address.&#xA0;<br><br><strong>Free Express Shipping</strong> may not be available in all regions due to remote area or additional surcharges (like fuel/emergency/risk fees) applied by carriers. A discounted express shipping rate will be applied instead in that case.</span></div><p><span style="font-size: 16px;"><br></span></p><div data-docx-has-block-data="true" data-lark-html-role="root" data-page-id="PKlddWGhho00XlxHuobuKkYIs4e" id="isPasted"><span style="font-size: 16px;">To check if you qualify for free shipping, refer to the chart below with the minimum order values required. The minimum value will be automatically converted from USD to local currency based on destination country:<br><br></span><div data-type="sheet"><span style="font-size: 16px;"><style> td {white-space:nowrap;border:0.5pt solid #dee0e3;font-size:10pt;font-style:normal;font-weight:normal;vertical-align:middle;word-break:normal;word-wrap:normal;}</style></span><table style="margin-right: calc(37%); width: 63%;"><tbody><tr height="48"><td style="text-align: center; width: 51.1115%;"><div style="text-align: center;"><span style="font-size: 16px;"><strong>Region</strong></span></div></td><td style="text-align: center; width: 19.3985%;"><div style="text-align: center;"><span style="font-size: 16px;"><strong>Shipping Type</strong></span></div></td><td style="text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;"><strong>Order Value (After Discounts)</strong></span></div></td><td style="text-align: center; width: 19.0322%;"><div><span style="font-size: 16px;"><strong>Rate</strong></span></div></td></tr><tr height="28"><td style="width: 51.1115%;"><div style="text-align: center;"><span style="font-size: 16px;">Standard Shipping Countries</span></div></td><td style="width: 19.3985%;"><div style="text-align: center;"><span style="font-size: 16px;">Standard</span></div></td><td><div style="text-align: center;"><span style="font-size: 16px;">Above USD 90</span></div></td><td style="width: 19.0322%;"><div style="text-align: center;"><span style="font-size: 16px;">Free</span></div></td></tr><tr height="28"><td style="width: 51.1115%;"><div style="text-align: center;"><span style="font-size: 16px;">Express Shipping Countries</span></div></td><td style="width: 19.3985%;"><div style="text-align: center;"><span style="font-size: 16px;">Express</span></div></td><td><div style="text-align: center;"><span style="font-size: 16px;">Above USD 160</span></div></td><td style="width: 19.0322%;"><div style="text-align: center;"><span style="font-size: 16px;">Free</span></div></td></tr><tr><td style="width: 51.1115%; text-align: center;"><span style="font-size: 16px;" id="isPasted">Rest Of World &amp; Remote Area</span></td><td style="width: 19.3985%; text-align: center;"><div style="text-align: center;" id="isPasted"><span style="font-size: 16px;">Express</span></div></td><td style="text-align: center; width: 29.3792%; vertical-align: middle;" colspan="2"><div style="text-align: center;" id="isPasted"><span style="font-size: 16px;">Varies by country/area</span></div></td></tr></tbody></table></div></div><p style="text-align: center;"><span style="font-size: 16px;"><br></span></p><p><span style="font-size: 16px;"><br></span></p><p><span style="font-size: 16px;"><br></span></p>

We offer free shipping on eligible orders.

DO YOU OFFER FREE SHIPPING?

Shipping & Delivery

DO YOU OFFER PRODUCT CUSTOMISATIONS?

IS YOUR JEWELRY HYPOALLERGENIC?

HOW DO I CARE FOR MY JEWELRY?

General Enquiries

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

Order Management

WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?

WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?

HOW DO I RETURN MY DEFECTIVE JEWELRY?

ARE SHIPPING COSTS REFUNDABLE?

Order Issues

DO YOU SHIP INTERNATIONALLY?

ARE THERE COUNTRIES YOU ARE UNABLE TO SHIP TO?

HOW MUCH ARE THE SHIPPING RATES TO MY COUNTRY?

HOW DO I TRACK MY ORDER?

WHAT IF MY PACKAGE GETS LOST OR ARRIVES DAMAGED?

MY ORDER WAS MARKED DELIVERED BUT IT'S NOT HERE.

HOW LONG DOES DELIVERY TAKE?

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH CUSTOMS OR MY ORDER IS HELD?

I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?

HOW DO I MAKE A RETURN?

WHAT ARE ITEMS ELIGIBLE FOR RETURNS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?

Returns & Exchanges

HOW DO I APPLY DISCOUNT/PROMO CODES?

ARE SALE ITEMS REFUNDABLE?

Promos & Discounts

WHAT ARE THE ACCEPTABLE MODES OF PAYMENT?

CAN I CHECKOUT IN MY COUNTRY'S CURRENCY EVEN THOUGH THE SHIPPING ADDRESS IS A DIFFERENT COUNTRY?

Region	Shipping Type	Order Value (After Discounts)	Rate
Standard Shipping Countries	Standard	Above USD 90	Free
Express Shipping Countries	Express	Above USD 160	Free
Rest Of World & Remote Area	Express	Varies by country/area

DO YOU OFFER FREE SHIPPING?Updated a month ago