Ask & Embla

<p id="isPasted"><span style="font-size: 16px;">We offer <strong>free shipping</strong> on eligible orders.</span></p><div data-docx-has-block-data="false" data-lark-html-role="root" data-page-id="PKlddWGhho00XlxHuobuKkYIs4e" id="isPasted"><span style="font-size: 16px;">The&#xA0;<strong>Free Shipping</strong> option will be automatically shown at checkout based on your order value and shipping address.&#xA0;<br><br><strong>Free Express Shipping</strong> may not be available in all regions due to remote area or additional surcharges (like fuel/emergency/risk fees) applied by carriers. A discounted express shipping rate will be applied instead in that case.<br><br>To check if you qualify for free shipping, refer to the chart below with the minimum order values required. The minimum value will be automatically converted from USD to local currency based on the destination country:</span></div><div data-docx-has-block-data="true" data-lark-html-role="root" data-page-id="PKlddWGhho00XlxHuobuKkYIs4e" id="isPasted"><style id="isPasted"> td {white-space:nowrap;border:0.5pt solid #dee0e3;font-size:10pt;font-style:normal;font-weight:normal;vertical-align:middle;word-break:normal;word-wrap:normal;}</style><table style="line-height: 1; width: 100%; margin-right: calc(0%);" class="fr-table-selection-hover"><tbody style="text-align: center;"><tr height="48"><td style="width: 27.3121%;"><div style="text-align: center;"><strong><span style="font-size: 16px;">Shipping Type</span></strong></div></td><td style="width: 22.1099%;"><div style="text-align: center;"><span style="font-size: 16px;"><strong>Region</strong></span></div></td><td style="width: 42.724%;"><div style="text-align: center;"><span style="font-size: 16px;"><strong>Order</strong> <strong>Value</strong><strong>&#xA0;(After Discounts)</strong></span></div></td><td style="text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;"><strong>Rate</strong></span></div></td></tr><tr height="28"><td style="width: 27.3121%; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">Standard</span></div></td><td style="width: 22.1099%; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">Worldwide</span></div></td><td style="width: 42.724%; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">Above USD 100</span></div></td><td style="text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">Free</span></div></td></tr><tr height="27"><td rowspan="2" style="width: 27.3121%; text-align: center;vertical-align: middle;border-right: 1px solid #DDD;"><div style="text-align: center;"><span style="font-size: 16px;">Express</span></div></td><td style="width: 22.1099%; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">Rest of the world</span></div></td><td style="width: 42.724%; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">Above USD 170</span></div></td><td style="text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">Free</span></div></td></tr><tr height="27"><td style="width: 22.1099%; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">USA</span></div></td><td style="width: 42.724%; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">Above USD 250</span></div></td><td style="text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">Free</span></div></td></tr></tbody></table></div><p><span style="font-size: 16px;"><br></span></p><p><span style="font-size: 16px;"><br></span></p><p><span style="font-size: 16px;"><br></span></p><p><br></p>

We offer free shipping on eligible orders.

DO YOU OFFER FREE SHIPPING?

Shipping & Delivery

What is this new regulatory handling fee?

Which EU countries currently apply this fee?

When did the fee become effective?

How much is the fee?

What shipments are affected?

Is this fee related to VAT or IOSS?

EU Handling Fee Update

DO YOU OFFER PRODUCT CUSTOMISATIONS?

IS YOUR JEWELRY HYPOALLERGENIC?

HOW DO I CARE FOR MY JEWELRY?

General Enquiries

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

Order Management

WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?

WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?

HOW DO I RETURN MY DEFECTIVE JEWELRY?

ARE SHIPPING COSTS REFUNDABLE?

Order Issues

DO YOU SHIP INTERNATIONALLY?

ARE THERE COUNTRIES YOU ARE UNABLE TO SHIP TO?

HOW MUCH ARE THE SHIPPING RATES TO MY COUNTRY?

HOW DO I TRACK MY ORDER?

WHAT IF MY PACKAGE GETS LOST OR ARRIVES DAMAGED?

MY ORDER WAS MARKED DELIVERED BUT IT'S NOT HERE.

HOW LONG DOES DELIVERY TAKE?

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH CUSTOMS OR MY ORDER IS HELD?

I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?

HOW DO I MAKE A RETURN?

WHAT ARE ITEMS ELIGIBLE FOR RETURNS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?

Returns & Exchanges

HOW DO I APPLY DISCOUNT/PROMO CODES?

ARE SALE ITEMS REFUNDABLE?

Promos & Discounts

WHAT ARE THE ACCEPTABLE MODES OF PAYMENT?

CAN I CHECKOUT IN MY COUNTRY'S CURRENCY EVEN THOUGH THE SHIPPING ADDRESS IS A DIFFERENT COUNTRY?

Shipping Type	Region	Order Value (After Discounts)	Rate
Standard	Worldwide	Above USD 100	Free
Express	Rest of the world	Above USD 170	Free
Express	USA	Above USD 250	Free

DO YOU OFFER FREE SHIPPING?Updated a month ago