HOW TO FILE SHIPPING PROTECTION CLAIM?Updated 3 months ago

Should any complications arise with your package, please follow these steps:

1. For Lost or Stolen Packages:

   • Notify us within 7 days from the estimated delivery date.
   • In case of stolen items, please file a report with local authorities and provide us with a copy to help verify the claim.

2. For Damaged Goods:

   • Contact us within 7 days of receiving your package.
   • Please include photographic evidence of the damage to help us process the claim efficiently.

Please note that this service does not facilitate refunds or order cancellations. 

Once the veracity of the situation is confirmed, we will initiate the replacement process. In instances where the original product is out of stock, we will offer an alternative of equivalent value or store credit. 

Replacements will be dispatched via standard shipping, with expedited options available at an extra charge.