WHAT DOES THE WARRANTY COVER EXACTLY?Updated 2 months ago

i) Our warranty covers any manufacturing defects for all our products, such as damage to the material or poor workmanship.

ii) Our warranty covers damage to the product that occurred from regular daily use within 1 year from the date of purchase.

Both above scenarios will result in us sending a replacement to you after our verification processes have been completed. We will send a replacement to you via standard shipping at no extra cost. Should you wish to receive your item via express shipping, or if standard shipping is unavailable for your address, you will be required to bear the cost of shipping.

If your jewelry is defective or damaged upon delivery, please file a claim within 7 days of receiving it. To initiate your claim, contact us at [email protected], providing your order number, a brief description of the issue, and supporting images/videos. You will need to return the jewelry to us (return shipping fees will be covered by us), and our customer care team will make arrangements for your replacement.

Our warranty starts effectively from the date the customer receives the jewelry.

Note: To better care for your jewelry, you can follow our material care guide which can be found here.