Ask & Embla

From July 8, 2026, the U.S. Consumer Product Safety Commission (CPSC) requires certain consumer products entering the United States to include additional electronic import information before they can clear customs. This is a government regulation that affects many international shipments and may result in additional customs processing time.

From July 8, 2026, the U.S. Consumer Product Safety Commission (CPSC) requires certain consumer products entering the United States to include additional electronic import information before they can clear customs. This is a government regulation tha

What is the new U.S. customs requirement affecting my delivery?

Shipping & Delivery

U.S. Customs & CPSC eFiling

What is this new regulatory handling fee?

Which EU countries currently apply this fee?

When did the fee become effective?

How much is the fee?

What shipments are affected?

Is this fee related to VAT or IOSS?

EU Handling Fee Update

DO YOU OFFER PRODUCT CUSTOMISATIONS?

IS YOUR JEWELRY HYPOALLERGENIC?

HOW DO I CARE FOR MY JEWELRY?

DO YOU HAVE AN APP?

General Enquiries

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

Order Management

WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?

WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?

HOW DO I RETURN MY DEFECTIVE JEWELRY?

ARE SHIPPING COSTS REFUNDABLE?

Order Issues

DO YOU SHIP INTERNATIONALLY?

ARE THERE COUNTRIES YOU ARE UNABLE TO SHIP TO?

HOW MUCH ARE THE SHIPPING RATES TO MY COUNTRY?

HOW DO I TRACK MY ORDER?

WHAT IF MY PACKAGE GETS LOST OR ARRIVES DAMAGED?

DO YOU OFFER FREE SHIPPING?

MY ORDER WAS MARKED DELIVERED BUT IT'S NOT HERE.

HOW LONG DOES DELIVERY TAKE?

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH CUSTOMS OR MY ORDER IS HELD?

Does the jewelry I purchased require a safety certificate to enter the United States?

What should I do if my shipping carrier contacts me about CPSC information?

I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?

HOW DO I MAKE A RETURN?

WHAT ARE ITEMS ELIGIBLE FOR RETURNS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?

Returns & Exchanges

HOW DO I APPLY DISCOUNT/PROMO CODES?

ARE SALE ITEMS REFUNDABLE?

Official Terms & Conditions

Broadcast Channel Giveaway

Promos & Giveaways

WHAT ARE THE ACCEPTABLE MODES OF PAYMENT?

CAN I CHECKOUT IN MY COUNTRY'S CURRENCY EVEN THOUGH THE SHIPPING ADDRESS IS A DIFFERENT COUNTRY?

WHAT DO I DO IF MY PAYMENT IS PENDING OR DECLINED?

Payments

WHAT IS YOUR CANCELLATION POLICY?

WHAT IS YOUR SHIPPING POLICY?

WHAT IS YOUR RETURNS & EXCHANGE POLICY?

WHAT IS YOUR PRIVACY POLICY?

Policies

DO YOUR PRODUCTS COME WITH A WARRANTY?

WHAT DOES THE WARRANTY COVER EXACTLY?

WHAT ISN'T COVERED BY YOUR WARRANTY?

Warranty

DO I HAVE TO PAY TAXES?

Taxes

WHAT IS SHIPPING PROTECTION?

IMPORTANT CONSIDERATIONS ABOUT SHIPPING PROTECTION

HOW DO I ENROLL IN SHIPPING PROTECTION?

WHAT IS COVERED BY YOUR SHIPPING PROTECTION?

HOW TO FILE SHIPPING PROTECTION CLAIM?

Shipping Protection

HOW DO I COLLABORATE WITH ASK & EMBLA?

WHO DO I CONTACT FOR MEDIA ENQUIRIES?

Collaborations

What is the new U.S. customs requirement affecting my delivery?Updated 2 months ago