WHAT IS YOUR RETURNS & EXCHANGE POLICY?Updated 2 months ago

We accept returns or exchanges for eligible products returned within 14 days of receiving them.

Here’s how it works:

• If you opt for a return, please note that the original shipping fee is non-refundable, and you’ll be responsible for the return shipping costs.
• For exchanges, you’ll cover the return shipping fee, the re-shipping fee for the replacement product, and any applicable taxes.

Eligible for Returns and Exchanges:

• Rings
• Necklaces
• Bracelets
• Charms & charm clasps
• Ear cuffs

Not Eligible for Returns and Exchanges (for hygiene reasons)

These items are marked on their product pages:

• Piercing jewelry (earrings, clickers, threadless ends, flatback posts)
• Stretched ear jewelry (plugs, tunnels, saddle hangers, hangers, ring stacks & lobe cuffs™️)
• Lip and nose cuffs
• Gift cards and accessories (ring sizers & jewelry polishing cloths)

If you’d like to start a return or exchange, please email us at [email protected] for the next steps.