At the moment, we don't offer customizations on our designs. But we're always listening to our community. If there's a design or personalization idea you'd love to see, send it our way! We can't promise it'll make it into our collection, but your fee

<div>At the moment, we don&apos;t offer customizations on our designs. But we&apos;re always listening to our community. If there&apos;s a design or personalization idea you&apos;d love to see, send it our way! We can&apos;t promise it&apos;ll make it into our collection, but your feedback genuinely helps shape what we create next.</div>

DO YOU OFFER PRODUCT CUSTOMISATIONS?

Only products made of solid 14k Gold and 925 Silver are considered hypoallergenic and suitable for those with sensitive skin or nickel allergies. To learn more about the materials used in our jewelry and their characteristics, we recommend checking t

Only products made of solid 14k Gold and 925 Silver are considered hypoallergenic and suitable for those with sensitive skin or nickel allergies.To learn more about the materials used in our jewelry and their characteristics, we recommend checking the product description page of the design you&apos;re interested in.It is important for consumers to take precautions based on any sensitivities they may have to specific materials. If you have any questions about your allergies or the products you&apos;re interested in, feel free to email us at <a rel="noopener">support@askandembla.net</a>, and our customer care team will be happy to guide you through the selection process.

IS YOUR JEWELRY HYPOALLERGENIC?

Here are some general care tips that apply to all jewelry. For more specific jewelry care instructions based on material type, click HERE. General Jewelry Care:

Here are some general care tips that apply to all jewelry. For more specific jewelry care instructions based on material type, click <a href="https://askandembla.net/pages/materials-and-care-information" target="_blank" rel="noopener noreferrer">HERE</a>.General Jewelry Care:<ul><li style="font-size: 16px;">Store jewelry away from sunlight, humidity, and heat to prevent damage and slow the natural aging process.</li><li style="font-size: 16px;">Store each piece individually to avoid scratching and tangling.</li><li style="font-size: 16px;">Avoid exposing jewelry to sweat and chemicals like perfumes, lotions, cleaning agents, chlorine, and saltwater.</li><li style="font-size: 16px;">Remove jewelry before sleeping, showering, swimming, or exercising.</li><li style="font-size: 16px;">Take off rings before washing hands to avoid wear and tear.</li><li style="font-size: 16px;">Wipe gently with a soft microfiber cloth to clean your jewelry and keep it looking its best.</li></ul>

HOW DO I CARE FOR MY JEWELRY?

Yes! With the app, you'll enjoy:. Simply download the app using the link below. 📲 Download the Ask & Embla App

Yes! With the app, you&apos;ll enjoy:<ul data-start="251" data-end="446"><li data-section-id="1hxfgmd" data-start="251" data-end="299">Early access to new collections and launches</li><li data-section-id="21f9yn" data-start="300" data-end="340">Exclusive member rewards and offers</li><li data-section-id="z9iv7i" data-start="341" data-end="401">Instant notifications for restocks and limited releases</li><li data-section-id="10kkb9h" data-start="402" data-end="446">A more personalized shopping experience</li></ul>Simply download the app using the link below.&#xA0;<a href="https://www.askandembla.net/a/mobile-app" target="_blank" rel="noopener noreferrer">&#x1F4F2; Download the Ask &amp; Embla App</a>

DO YOU HAVE AN APP?

Ask & Embla

All about the materials we use in our jewelry and how to care for them.

General Enquiries

What is this new regulatory handling fee?

Which EU countries currently apply this fee?

When did the fee become effective?

How much is the fee?

What shipments are affected?

Is this fee related to VAT or IOSS?

EU Handling Fee Update

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

Order Management

WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?

WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?

HOW DO I RETURN MY DEFECTIVE JEWELRY?

ARE SHIPPING COSTS REFUNDABLE?

Order Issues

DO YOU SHIP INTERNATIONALLY?

ARE THERE COUNTRIES YOU ARE UNABLE TO SHIP TO?

HOW MUCH ARE THE SHIPPING RATES TO MY COUNTRY?

HOW DO I TRACK MY ORDER?

WHAT IF MY PACKAGE GETS LOST OR ARRIVES DAMAGED?

DO YOU OFFER FREE SHIPPING?

MY ORDER WAS MARKED DELIVERED BUT IT'S NOT HERE.

HOW LONG DOES DELIVERY TAKE?

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH CUSTOMS OR MY ORDER IS HELD?

What is the new U.S. customs requirement affecting my delivery?

Does the jewelry I purchased require a safety certificate to enter the United States?

What should I do if my shipping carrier contacts me about CPSC information?

U.S. Customs & CPSC eFiling

Shipping & Delivery

I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?

HOW DO I MAKE A RETURN?

WHAT ARE ITEMS ELIGIBLE FOR RETURNS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?

Returns & Exchanges

HOW DO I APPLY DISCOUNT/PROMO CODES?

ARE SALE ITEMS REFUNDABLE?

Official Terms & Conditions

Broadcast Channel Giveaway

Promos & Giveaways

WHAT ARE THE ACCEPTABLE MODES OF PAYMENT?

CAN I CHECKOUT IN MY COUNTRY'S CURRENCY EVEN THOUGH THE SHIPPING ADDRESS IS A DIFFERENT COUNTRY?