The season of giving is here again! Our Christmas delivery cut-off dates depend on the delivery destination and chosen shipping method. Here's the breakdown of cut-off dates and shipping methods by country:. Country. Standard Shipping. Express Shippi

WHEN SHOULD I PLACE MY ORDER TO GET IT BY CHRISTMAS?

Ask & Embla

Plan your holiday shopping and check our Christmas delivery cut-off dates here.

Get It by Christmas

DO YOU OFFER PRODUCT CUSTOMISATIONS?

IS YOUR JEWELRY HYPOALLERGENIC?

HOW DO I CARE FOR MY JEWELRY?

General Enquiries

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

Order Management

WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?

WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?

HOW DO I RETURN MY DEFECTIVE JEWELRY?

ARE SHIPPING COSTS REFUNDABLE?

Order Issues

DO YOU SHIP INTERNATIONALLY?

ARE THERE COUNTRIES YOU ARE UNABLE TO SHIP TO?

HOW MUCH ARE THE SHIPPING RATES TO MY COUNTRY?

HOW DO I TRACK MY ORDER?

WHAT IF MY PACKAGE GETS LOST OR ARRIVES DAMAGED?

DO YOU OFFER FREE SHIPPING?

MY ORDER WAS MARKED DELIVERED BUT IT'S NOT HERE.

HOW LONG DOES DELIVERY TAKE?

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH CUSTOMS OR MY ORDER IS HELD?

Shipping & Delivery

I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?

HOW DO I MAKE A RETURN?

WHAT ARE ITEMS ELIGIBLE FOR RETURNS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?

Returns & Exchanges

HOW DO I APPLY DISCOUNT/PROMO CODES?

ARE SALE ITEMS REFUNDABLE?

Promos & Discounts

WHAT ARE THE ACCEPTABLE MODES OF PAYMENT?

CAN I CHECKOUT IN MY COUNTRY'S CURRENCY EVEN THOUGH THE SHIPPING ADDRESS IS A DIFFERENT COUNTRY?