How we ship, when it arrives, and everything in between.
We ship internationally to most countries, with orders dispatching from our fulfillment center in Singapore, which is entirely operated by our dedicated team. They carefully hand-pick and quality-check every order to ensure exceptional service, follo
Due to some delivery restrictions, we are temporarily unable to ship to the following countries:. ASIA. Afghanistan, Bangladesh, British Indian Ocean Territory, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Jordan, Myanmar (Burma), Oman
Shipping rates are automatically calculated at checkout based on your order’s total value (after discounts) and your delivery destination. Higher order values may qualify for lower shipping costs. Please note that shipping fees for exchanges and retu
Once your order leaves our warehouse, we’ll send you an email with a tracking number and a link to your tracking page. Please note that tracking details might not be immediately available after you receive the email, as orders are scanned individuall
We understand how important it is for your package to arrive safely!. Lost, Damaged, or Stolen Packages:. If you purchased Shipping Protection at checkout, please email us at [email protected] within 14 days of receiving your order, and we’ll g
We offer free shipping on eligible orders.
If no one was home at the time of delivery, the carrier may leave your package in a safe location. We recommend checking around your home and with your neighbors or building management to see if they’ve received the package on your behalf. Please als
Delivery times vary depending on the destination and the shipping method selected. Please note that these are estimates and we do our best to provide the most accurate estimated delivery times available at all times. Estimated delivery times via Stan
If your parcel is held by customs or you encounter related issues, you may need to provide supporting documents such as proof of purchase or a payment receipt. We can assist by supplying the necessary documents to facilitate the process. Just email u