Consider Shipping Protection as a safeguard for your purchase. By paying a nominal fee, you can be assured that in the event of your package being lost, stolen, or damaged, we will provide necessary support. Please note that this service does not fac

Consider Shipping Protection as a safeguard for your purchase. By paying a nominal fee, you can be assured that in the event of your package being lost, stolen, or damaged, we will provide necessary support.&#xA0;Please note that this service does not facilitate refunds or order cancellations.

WHAT IS SHIPPING PROTECTION?

Please take note of the following key points:

Please take note of the following key points:<ul><li style="font-size: 16px;">Instances where the carrier indicates &quot;Delivered&quot; but the package is missing will be investigated, although certain circumstances may fall beyond the scope of our coverage.</li><li style="font-size: 16px;">Ensure the accuracy of your provided address during the ordering process, as we cannot assume liability for items returned due to erroneous addresses.</li><li style="font-size: 16px;">We emphasize the importance of trust. Authenticity in your claims is pivotal, as any inconsistencies may necessitate further scrutiny.</li><li style="font-size: 16px;">We adhere to a one-time replacement policy per order, ensuring timely and efficient resolution of any issues that may arise</li><li style="font-size: 16px;">Our Shipping Protection guidelines may undergo periodic adjustments. However, for any purchases made, the guidelines effective at the time of your purchase will be upheld.</li></ul>

IMPORTANT CONSIDERATIONS ABOUT SHIPPING PROTECTION

To avail of Shipping Protection, simply select the option at the time of checkout and proceed with the payment of the specified fee.

To avail of Shipping Protection, simply select the option at the time of checkout and proceed with the payment of the specified fee.

HOW DO I ENROLL IN SHIPPING PROTECTION?

Our Shipping Protection covers the following:. This protection ensures that you are covered for any shipping-related issues that may arise.

Our Shipping Protection covers the following:<ul><li style="font-size: 16px;">Lost Packages: If your package fails to reach you.</li><li style="font-size: 16px;">Stolen Packages: If your package is taken after delivery.</li><li style="font-size: 16px;">Damaged Goods: If your product is damaged during transit.</li></ul>This protection ensures that you are covered for any shipping-related issues that may arise.

WHAT IS COVERED BY YOUR SHIPPING PROTECTION?

Should any complications arise with your package, please follow these steps:. For Lost or Stolen Packages:. For Damaged Goods:. Please note that this service does not facilitate refunds or order cancellations. Once the veracity of the situation is co

Should any complications arise with your package, please follow these steps:<ol><li style="font-size: 16px;">For Lost or Stolen Packages:<ul style="font-size: initial;"><li style="font-size: 16px;">Notify us within 7 days from the estimated delivery date.</li><li style="font-size: 16px;">In case of stolen items, please file a report with local authorities and provide us with a copy to help verify the claim.</li></ul></li><li style="font-size: 16px;">For Damaged Goods:<ul style="font-size: initial;"><li style="font-size: 16px;">Contact us within 7 days of receiving your package.</li><li style="font-size: 16px;">Please include photographic evidence of the damage to help us process the claim efficiently.</li></ul></li></ol>Please note that this service does not facilitate refunds or order cancellations.&#xA0;Once the veracity of the situation is confirmed, we will initiate the replacement process. In instances where the original product is out of stock, we will offer an alternative of equivalent value or store credit.&#xA0;Replacements will be dispatched via standard shipping, with expedited options available at an extra charge.

HOW TO FILE SHIPPING PROTECTION CLAIM?

Ask & Embla

Lost, stolen, or damaged? Get peace of mind with shipping protection.

Shipping Protection

DO YOU OFFER PRODUCT CUSTOMISATIONS?

IS YOUR JEWELRY HYPOALLERGENIC?

HOW DO I CARE FOR MY JEWELRY?

General Enquiries

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

Order Management