HOW DO I MAKE A RETURN?Updated 3 months ago

To initiate a return, please ensure:

• It’s within 14 days of receiving your order.
• The item is unused and still in its original packaging.

Simply email our customer support team at [email protected] with your order number and details of the item you’d like to return, and we’ll guide you through the process.

Important Notes:

• The original shipping fee is non-refundable.
• Return shipping costs will be your responsibility.

Eligible for Returns:

• Rings
• Necklaces
• Bracelets
• Charms & charm clasps
• Ear cuffs

Not Eligible for Returns (for hygiene reasons):

These items are marked on their product pages:

• Piercing jewelry (earrings, clickers, threadless ends, flatback posts)
• Stretched ear jewelry (plugs, tunnels, saddle hangers, hangers, ring stacks & lobe cuffs™️)
• Lip and nose cuffs
• Gift cards and accessories (ring sizers & jewelry polishing cloths)

What to Expect:

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If approved, you can choose between:

• An exchange
• Store credits
• A refund back to your original payment method

Please note that the return process may take some time as we carefully review each request. However, we’re continuously working to make the process faster and more efficient to serve you better!