Returns & Exchanges
What’s eligible and how it works.
I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?
HOW DO I MAKE A RETURN?
To initiate a return, please ensure:. Simply email our customer support team at [email protected] with your order number and details of the item you’d like to return, and we’ll guide you through the process. Important Notes:. Eligible for Retur
WHAT ARE ITEMS ELIGIBLE FOR RETURNS?
We accept returns and exchanges on the following items:RingsNecklacesBraceletsCharms & Charm ClaspsEar CuffsWallet ChainsAdditionally, please note that each product description page will indicate if the item you purchased is eligible for a return or
WHAT ITEMS ARE INELIGIBLE FOR RETURN?
For hygiene and sanitary reasons, we do not accept returns or exchanges on the following items:Piercing Jewelry (earrings, clickers, threadless ends, flatback posts)Stretched Ear Jewelry (plugs, tunnels, saddle hangers, hangers, ring stacks & lobe cu
HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?
Customers can select the shipping method of their choice for both return shipping and re-shipping of exchangeable items. The total duration is determined by what they have chosen for both journeys.We highly recommend choosing a trackable shipping ser