Ask & Embla

Customers can select the shipping method of their choice for both return shipping and re-shipping of exchangeable items. The total duration is determined by what they have chosen for both journeys. We highly recommend choosing a trackable shipping service and purchasing shipping insurance for a peace of mind that your product gets returned to us safely for the processing of your refund or exchange. Once your product has been returned successfully, it will take about 1-2 working days for us to review the request. All approved exchanges are sent out within the week, after which the usual shipping times should apply.

Customers can select the shipping method of their choice for both return shipping and re-shipping of exchangeable items. The total duration is determined by what they have chosen for both journeys.We highly recommend choosing a trackable shipping ser

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?

Returns & Exchanges

DO YOU OFFER PRODUCT CUSTOMISATIONS?

IS YOUR JEWELRY HYPOALLERGENIC?

HOW DO I CARE FOR MY JEWELRY?

General Enquiries

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

Order Management

WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?

WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?

HOW DO I RETURN MY DEFECTIVE JEWELRY?

ARE SHIPPING COSTS REFUNDABLE?

Order Issues

DO YOU SHIP INTERNATIONALLY?

ARE THERE COUNTRIES YOU ARE UNABLE TO SHIP TO?

HOW MUCH ARE THE SHIPPING RATES TO MY COUNTRY?

HOW DO I TRACK MY ORDER?

WHAT IF MY PACKAGE GETS LOST OR ARRIVES DAMAGED?

DO YOU OFFER FREE SHIPPING?

MY ORDER WAS MARKED DELIVERED BUT IT'S NOT HERE.

HOW LONG DOES DELIVERY TAKE?

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH CUSTOMS OR MY ORDER IS HELD?

Shipping & Delivery

I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?

HOW DO I MAKE A RETURN?

WHAT ARE ITEMS ELIGIBLE FOR RETURNS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

HOW DO I APPLY DISCOUNT/PROMO CODES?

ARE SALE ITEMS REFUNDABLE?

Promos & Discounts

WHAT ARE THE ACCEPTABLE MODES OF PAYMENT?

CAN I CHECKOUT IN MY COUNTRY'S CURRENCY EVEN THOUGH THE SHIPPING ADDRESS IS A DIFFERENT COUNTRY?

WHAT DO I DO IF MY PAYMENT IS PENDING OR DECLINED?

Payments

WHAT IS YOUR CANCELLATION POLICY?

WHAT IS YOUR SHIPPING POLICY?

WHAT IS YOUR RETURNS & EXCHANGE POLICY?

WHAT IS YOUR PRIVACY POLICY?

Policies

DO YOUR PRODUCTS COME WITH A WARRANTY?

WHAT DOES THE WARRANTY COVER EXACTLY?

WHAT ISN'T COVERED BY YOUR WARRANTY?

Warranty

DO I HAVE TO PAY TAXES?

UPDATES TO ON-SITE PRICING – EU/UK COUNTRIES AFFECTED

Taxes

WHAT IS SHIPPING PROTECTION?

IMPORTANT CONSIDERATIONS ABOUT SHIPPING PROTECTION

HOW DO I ENROLL IN SHIPPING PROTECTION?

WHAT IS COVERED BY YOUR SHIPPING PROTECTION?

HOW TO FILE SHIPPING PROTECTION CLAIM?

Shipping Protection

HOW DO I COLLABORATE WITH ASK & EMBLA?

WHO DO I CONTACT FOR MEDIA ENQUIRIES?

Collaborations

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?Updated 2 months ago