I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?Updated 2 months ago

If you ordered the wrong item/colour/size, please reach out to our customer support team within 14 days of receiving your order to initiate a return or exchange. This 14 day window begins from the day your order is successfully delivered.

To qualify for a return or exchange:
• Item type must be eligible for a return or exchange (see full list below)
• Items must be in their original condition, unworn and undamaged
• Items returned must be in all original packaging (bags, box, and pouch included)
• Sale items are final and cannot be returned or exchanged

Please note that the return shipping fee and re-shipping fee of the product in exchange shall be covered by the customer. You may select the shipping option of your choice for both the return shipping and re-shipping journey.

We accept returns and exchanges on:
• Rings
• Necklaces
• Bracelets
• Charms & charm clasps
• Ear cuffs

For hygiene and sanitary reasons, we do not accept any returns or exchanges on:
• Piercing jewelry (earrings, clickers, threadless ends, flatback posts)
• Stretched ear jewelry (plugs, tunnels, saddle hangers, hangers, ring stacks & lobe cuffs™️)
• Lip and nose cuffs
• Gift cards and accessories (ring sizers & jewelry polishing cloths)