WHAT ISN'T COVERED BY YOUR WARRANTY?Updated 2 months ago

i) Our warranty covers regular wear and tear, but does not extend to damage caused by improper use or storage. To better care for your jewelry, you can follow our material care guide which can be found here.

ii) Our warranty does not cover the natural aging of materials or surface scratches that may occur over time due to regular wear and tear. Please be aware that such changes are considered normal and are not eligible for warranty claims.

iii) Our warranty does not cover accidental damage to jewelry, such as dropping the item, exposure to extreme temperatures, or unintentional impacts.

iv) Our warranty does not cover loss or theft of the jewelry during transit or after it is received. Regretfully, this is not within our control as the parcel is handled by a 3rd party courier.

v) Our warranty is not applicable if any modifications or repairs were done to your jewelry by a third party.

vi) Our warranty is not applicable to jewelry purchased through a third party reseller (i.e. not through https://askandembla.net or any of our directly owned online channels). This means that you will need to have an Ask & Embla order number or invoice to qualify for the warranty. If you have purchased your item through a reseller, please contact your reseller and we will work with them to get your damaged item replaced if it qualifies for a replacement.

If you have any questions or concerns about the warranty coverage, please don't hesitate to contact our customer service team at [email protected] for further assistance.