We are pleased to offer a complimentary 1-year warranty for all our products. Our demi-fine pieces are handcrafted and made to last your soul adornment journey.

We are pleased to offer a complimentary 1-year warranty&#xA0;for all our products. Our demi-fine pieces are handcrafted and made to last your soul adornment journey.

DO YOUR PRODUCTS COME WITH A WARRANTY?

i) Our warranty covers any manufacturing defects for all our products, such as damage to the material or poor workmanship.ii) Our warranty covers damage to the product that occurred from regular daily use within 1 year from the date of purchase.Both

i) Our warranty covers any&#xA0;manufacturing defects for all our products, such as damage to the material or poor workmanship. ii) Our warranty covers damage to the product that occurred from&#xA0;regular daily use within 1 year from the date of purchase. Both above scenarios will result in us sending a replacement to you after&#xA0;our verification processes have been completed. We will send a replacement to you via standard shipping at no extra cost. Should you wish to receive your item via express shipping, or if standard shipping is unavailable for your address, you will be required to bear the cost of shipping.If your jewelry is defective or damaged upon delivery,&#xA0;please file a claim within 7 days of receiving it. To initiate your claim, contact us at&#xA0;<a href="mailto:support@askandembla.net" style=" text-decoration: none 0.1rem;">support@askandembla.net</a>, providing your order number, a brief description of the issue, and supporting images/videos. You will need to return the jewelry to us (return shipping fees will be covered by us), and our customer care team will make arrangements for your replacement.Our warranty starts effectively&#xA0;from the date the customer receives the jewelry. Note: To better care for your jewelry, you can&#xA0;follow our material care guide which can be found&#xA0;<a href="https://askandembla.net/pages/materials-and-care-information" style=" text-decoration: none 0.1rem;">here</a>.

WHAT DOES THE WARRANTY COVER EXACTLY?

i) Our warranty covers regular wear and tear, but does not extend to damage caused by improper use or storage. To better care for your jewelry, you can follow our material care guide which can be found here.ii) Our warranty does not cover the natural

i) Our warranty covers regular wear and tear, but does not extend to damage caused by improper use or storage. To better care for your jewelry, you can follow our material care guide which can be found&#xA0;<a href="https://askandembla.net/pages/materials-and-care-information" style=" text-decoration: none 0.1rem;">here</a>. ii) Our warranty&#xA0;does not cover the natural aging of materials or surface scratches that may occur over time due to regular wear and tear. Please be aware that such changes are considered normal and are not eligible for warranty claims. iii) Our warranty&#xA0;does not cover accidental damage to jewelry, such as dropping the item, exposure to extreme temperatures, or unintentional impacts. iv) Our warranty&#xA0;does not cover loss or theft of the jewelry during transit or after it is received. Regretfully, this is not within our control as the parcel is handled by a 3rd party courier. v) Our warranty is&#xA0;not applicable if any modifications or repairs were done to your jewelry by a third party. vi) Our warranty is not applicable to jewelry&#xA0;purchased through a third party reseller (i.e. not through https://askandembla.net or any of our directly owned online channels). This means that you will need to have an Ask &amp; Embla order number or invoice to qualify for the warranty. If you have purchased your item through a reseller, please contact your reseller and we will work with them to get your damaged item replaced if it qualifies for a replacement. If you have any questions or concerns about the warranty coverage, please don&apos;t hesitate to contact our customer service team at&#xA0;<a href="mailto:support@askandembla.net" style=" text-decoration: none 0.1rem;">support@askandembla.net</a> for further assistance.

WHAT ISN'T COVERED BY YOUR WARRANTY?

Ask & Embla

What’s covered, what’s not, and how to claim.

Warranty

DO YOU OFFER PRODUCT CUSTOMISATIONS?

IS YOUR JEWELRY HYPOALLERGENIC?

HOW DO I CARE FOR MY JEWELRY?

General Enquiries

CAN I EDIT OR ADD ANYTHING TO MY ORDER?

HOW DO I CANCEL MY ORDER?

MY ORDER HAS BEEN DISPATCHED, BUT THE ADDRESS IS WRONG. WHAT SHOULD I DO?

Order Management

WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?

WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?

HOW DO I RETURN MY DEFECTIVE JEWELRY?

ARE SHIPPING COSTS REFUNDABLE?

Order Issues

DO YOU SHIP INTERNATIONALLY?

ARE THERE COUNTRIES YOU ARE UNABLE TO SHIP TO?

HOW MUCH ARE THE SHIPPING RATES TO MY COUNTRY?

HOW DO I TRACK MY ORDER?

WHAT IF MY PACKAGE GETS LOST OR ARRIVES DAMAGED?

DO YOU OFFER FREE SHIPPING?

MY ORDER WAS MARKED DELIVERED BUT IT'S NOT HERE.

HOW LONG DOES DELIVERY TAKE?

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH CUSTOMS OR MY ORDER IS HELD?

Shipping & Delivery

I ORDERED THE WRONG PRODUCT/SIZE/COLOR. AM I ELIGIBLE FOR A RETURN OR EXCHANGE?

HOW DO I MAKE A RETURN?

WHAT ARE ITEMS ELIGIBLE FOR RETURNS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

HOW LONG WILL IT TAKE FOR MY EXCHANGED PRODUCT TO BE DELIVERED?

Returns & Exchanges

HOW DO I APPLY DISCOUNT/PROMO CODES?

ARE SALE ITEMS REFUNDABLE?

Promos & Discounts

WHAT ARE THE ACCEPTABLE MODES OF PAYMENT?

CAN I CHECKOUT IN MY COUNTRY'S CURRENCY EVEN THOUGH THE SHIPPING ADDRESS IS A DIFFERENT COUNTRY?