WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?Updated 2 months ago

We're sorry to hear about the defective item you received. 

To assist you, please email us with your order number, and send us a short video showing the defect, which will help us in dealing with the issue with our manufacturer and in providing you with the best possible solution. 

Should you receive a defective or incorrectly sent item in your order, a replacement will be sent at no extra cost. If the item you ordered is out of stock, we will issue a refund to your original form of payment, or in the form of a gift card if you prefer.

Your satisfaction is our priority, and we're here to resolve any issues promptly.