Order Issues
Missing, incorrect, or damaged? Let’s make it right.
WHAT SHOULD I DO IF MY JEWELRY ARRIVED WITH A DEFECT?
We're sorry to hear about the defective item you received. To assist you, please email us with your order number, and send us a short video showing the defect, which will help us in dealing with the issue with our manufacturer and in providing you wi
WHAT IF I RECEIVED INCORRECT ITEMS IN MY ORDER?
Don’t worry—we’ll take care of it as quickly as possible!. To help us resolve the issue, please send us your order number and a short video showing the items you received. If the correct item is still in stock, we’ll happily send you a replacement vi
HOW DO I RETURN MY DEFECTIVE JEWELRY?
i) If you encounter any manufacturing defects or damage to the product that occurred from regular daily use within 1 year from the date of purchase, please initiate the claim by sending an email to our customer care team at [email protected]. P
ARE SHIPPING COSTS REFUNDABLE?
Shipping costs are non-refundable. However, if your item is incorrect due to a mistake on our part, we will cover both the return shipping and the re-shipping cost. If you have any concerns or need assistance with your order, please feel free to reac